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HTC 8Xs locking up after GDR2 update? Numerous reports say yes

HTC 8X bricked

File this under anecdotal, but we’re getting a few complaints that the recent GDR2 OS update for Windows Phone on the HTC 8X (mostly unbranded) is causing the device to lock up, irrecoverably.

From our forums, member Serdard notes “While listening to music, I got a message on WhatsApp and when I tried to open it, my phone froze”. Normally, if a Windows Phone device locks up either a simple battery pull or key combination (down volume + power) will restart the device. However, in this instance such a method is not working (plus you can’t do a battery pull on an 8X).

Others have chimed in in the thread noting the same thing, with the device freezing and not being able to be restarted (Update: it seems to occur specifically when playing music). There’s a secondary thread also started on the same topic with the similar results. Not even a full battery drain helps.

Outside of those handful of complaints, we haven’t been flooded with tips on this, meaning this does look fairly isolated and is not widespread. Having said that, there are now numerous people with a completely useless and broken 8X, with no known way to recover.

The HTC 8X was released last November as part of the Windows Phone 8 launch and received mostly positive reviews. However, stability issues did cause some delays (more so with the 8S) from HTC and we’ve even have a pre-release device “bricked” due to a bad over-the-air update (Portico).

We recently reported that T-Mobile US is due to push out the GDR2 update for its HTC 8X devices tomorrow, July 22nd. The update, which brings FM Radio, Data Sense (for some) and other numerous enhancements, also brings HTC’s fix for deletion of temporary files. While not a massive update, it does bring along with it some nice additions.

Have you experienced any issues like the above with GDR2 and the HTC 8X? Sound off in comments.

Source: Windows Phone Central Forums 1, 2; Thanks, Shaikh A. and SLO Eclipse, for the tip

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Reader comments

HTC 8Xs locking up after GDR2 update? Numerous reports say yes

259 Comments

LOL, but let's hope that "feature" won't come on Nokia's, Sam's, and Huawei's Windows Phones.

I've already 'bricked' 2 lumia 920s just by clicking on 'Factory Reset'.  I was able to recover one of them, but the other had to be sent in to Nokia for repair.

I think it is fair to say that the 920 is something of a Lemon.  The rest of Nokia's lineup seem to be much better put together, at least anecdotally.

I think software wise YES , the Lumia 920 is the most troubled one of the lumias but i still love it the most.

Excuse me, but Android is "a stolen product". In this case Android stoled that feature from Nokia Symbian. You are paying license fees for MS and Nokia for using that feature. Have a nice day.

Come on WHERE'S MY UPDATE (Tmobile 8X) I want GDR2.. I went to my local store and lowered my plan with work discount and had hands on time with 925 and finally realized not much of an upgrade besides camera so I'll wait till its on Craigslist, my 8X has been a beast and amazing. Now I want GDR2!!!!

So you want a broken HTC 8x, then go ahead, take the update. I'm waiting until they fix this, I have no time for a broken phone. I have my old second gen one, but I don't have a sim converter tray.

And there are those who have pull a soft reset each week on his Nokia because the touch screen will stop responding,

And THIS is on a Lumia 520.

Never had this problem... 520 is cheaper hardware, so problems might be more common, 900 and 920 never had a problem with

As if Lumias don't get lock ups too. Spinning gears, anyone? Microsoft just needs to get this crap sorted.

Sucks. I feel your pain. I had to return my 920 because my device would not boot up.

on the brighter side of things, I'm on my way to pick up my 920 from Rogers. Lucky for me I still had my 900.

I think it's awesome to put this front and center because it might save someone a headache if they happen to read it prior to updating. Also, this being one of the most prominent Windows Phone communities on the web, perhaps HTC will respond more quickly than had it not been publicized.

Working for a cellular carrier, I can tell you that I see all kinds of bugs that brick phones across all manufacturers, and the manufacturers say "we haven't heard of that, its an isolated issue", and then they fail to even create a new report for the issue I'm bringing to their attention, so the next person that calls will be told "we've never heard of that..." etc.
/rant
So frustrating. Please keep this up in front so people know and why not post HTCs phone number so people can let them know what's happening. Calling your carrier will get your phone replaced, but HTC needs to know as well.

My AT&T branded 920 froze last night. All live tiles worked and flipped around but touch screen and buttons did nothing. Had to wait a couple of minutes before the screen turned off and then tried a soft reset which worked.
I should say that I don't have GDR2 yet.

I've seen that bug too. It happens if you touch the screen right as its turning off for idle use. It turns on at the last app state, but the phone thinks it's locked. Have to turn display off/on and unlock normally.

Hmmm , Had the Same Problem Too, Bro , But Thats Because Of Whatsapp app, since the windows phone whatsapp App was updated 3rd last time this type of Bug/problem occurs ,  guys u can uninstall any app from your mobiles , so uninstall ur whatsapp . then see your mobile all goes fine , the bug will be removed . Now the Whatsapp is updated two times more after that update and works FINE  :) I have the latest version of whatsapp and now the problem is solved > Mee to still waiting For GDR2 update , it will surely comes this week :) THANKS :D
 

no way, i had latest version of whatsapp. Issue is not about whatsapp but about OS or gdr2 update.

+1 I had many bugs with whatsapp couple of months ago ---> uninstall. Till then, everything works fine, even with GDR2 update on my 8x.

I had this problem three times since i have my 920, unlocked EU version ... i have my device for about three months now, luckilly a soft reset won't delete anything but time and date :)
 
I wonder if this issue will be solved with the GDR2 + Amber update :)
 
Best regards!

According to the American Association of English Grammar(or something like that)" Rain on your wedding day" is not an example of irony. I learnt that the hard way.

Alanis Morissette was born in Canada :P Besides, singing a song about irony and ironic events, but with no irony in it at all, is pretty ironic... Don'tcha think? ;)

As long as this is not 7.8 all over again, I'm ok with it. Truth be told I don't care if it's a HTC problem...but if the problem is with the update itself, then it will also affect Nokia. And that will do damage since Nokia is the moving force behind WP. It will affect way more people and word gets around.
It's bad enough that Microsoft is sooooo slow releasing updates for WP. If whenever they release one this happen, it won't reflect too good on the plaftorm.
Balmer should hurry that restructuring. Maybe then the WP team will get their act together.

 

It has to be a firmware bug (only affecting HTC devices) because soft reset isn't working, which is below the OS level; the bootloader. So HTC has to fix it and all other vendors aren't affected.

Wow i get scared of reading the comment of DJCBS lol, i am very excited for the GDR2 + Amber update but it would be so a disaster for me if my 920 won't boot up anymore :o

Best regards!

Ha! You got a point, but i can't get trough a day without my 920 :( that's a totally disaster if that would happen :( to bad my 920's flashlight is broken, but i'm gonna wait till i drop my phone, i never dropped it since i have it :p but when that must happen, and i know it will happen, there will be some damage, then i'm going to send it back to Nokia and receive a new one becouse my flashlight is broken xd isn't that an idea!
 
Best regards!

I don't think that would work. Don't play with the warranty that way because they can argument that the faulty flashlight was caused by the drop of the phone. Just give it back when they can know for sure that was their fault

I'm just gonna try it, i can live without my flash as i have a so wonderfull pureview lowlight camera :)
 
Best regards!

Me too I don't have since I don't play music but is watching a music video on youtube also causes this problem?

HTC phones that I've used have always had stability issues as a result of updates. Touch Pro 1 and 2, and EVO. Never had trouble with Titan, but only because it never had updates.

Every HTC WP I've owned randomly reboots. I've owned every HTC WP that AT&T has released except the TITAN 2. Now I use the 920 and have had none of the issues that the others have.

My 820 also reboots a few times almost once a month for no apparent reason. Although the phone gets very hot before the reboots. Nothing important but I still wonder why.

check your apps one of them or some might be the cause of the problem. This happened to me when I opened certain app (I forgot which one) my phone rebooted, and when I uninstalled this app my phone rebooted after that it doesn't do it anymore.

Sounds about right because they keep talking about 9xx devices getting the pro camera app, so pro camera has to be coming soon.. Pro camera needs Amber to run, so... He's probably right.. A few weeks after the world gets its hands on the 1020... Nokia doesn't want Pro Camera reviews based off of the lower spec camera of the 9 series devices, so after all the reviews come out using the 1020, we will then get Amber on our lowly, little, forgot about and neglected 9's... Remember Chicago❔

Spotify has lags while playing music and I've started to have mp3 duplications since the update, everything else is fine.

I had it on my Lumia 521 without the update. Unchecked Connect with XBOX Music, and reloaded all of my music back onto a reformatted SD card and all is now well. If your phone does not support the SD card, I guess you should delete all of your music and reload it from your hard drive on your computer. Bust first rebott after unchecking the option and see if the duplication is still there.

Updated my 8X on Friday. Aaaand: it freezes!!! But I have another problem. Mine freezes when shooting Photos. After taken some it freezes and nothing then a softreset works. When it reboots (yes, mine does!!) all the latest shot photos are gone. But the rest works fine!

shutter sound is off, so that's not the problem. I even switched off beats audio, so even that is not the reason for the freezes...

My 8X froze this afternoon trying to open one of my games ( AlphaJax )
I installed GDR2 a few nights ago and that's the first problem I've had since.

Luckily for me (it sounds like) holding power button rebooted the phone. This time anyway...

If it bricks, we can't do anything about it?

Edit: I'm not sure if I'm going to update mine then. Doesn't sound like a good idea.

The bias in reporting on here is amazing. The 8X has always been more stable than the 920 but you'd never let that be known on here.

Possibly true but I have a 920 and I've never had any problems. Hopefully because of carrier testing this won't happen to carrier branded 8xs.

Good luck with carriers testing.... What was the firmware that after been tested by AT&T was shutting down data connections?Was it 1308?

Really? Are you sure about that? I worked for said company and that is a laughable statement, the 920 is a more stable platform and its a better selling one, since its got more units of course you'll hear more complaints about it.

@busngabb Not biased. HTC had initial problems with the 8X and 8S stability. This was pre-launch though it did contribute to the 8S being released late and carriers not picking it up (moving on).

I never pitted the 8x  vs 920 in terms of stability.

This is to alert 8X users of potential problems while updating. The article itself isn't an attempt to slam 8X, though the comments would tell you otherwise.

You make it sound like a pirate phone. The manufacturer still needs to honor the guarantee, but of course, it is easier to just exchange it in the local store of your carrier, but I would (naively) guess that HTC still fully backs any phone you buy unlocked.

My 8X locked up today and refused to reboot but holding the power button down for almost a minute eventually rebooted it. 
 
My 920 locks down often as well.

Well I have faith that my T-Mobile 8x won't brick....to me its just unbranded...so can't wait till tomorrow to find out....maybe I get luck and if it bricks be able to JUMP to a Lumia free of charge ⌒.⌒

Lumia 925 was the first with GDR2, and Samsungs in Germany were the first to receive the over the air update, HTC was second at best.

Really, hardly anyone has a Windows Phone from Samsung. I do and I think that the ATIV S section of the forum would disagree with you, but with this site turning into Nokia Central it's easy to see why you think that.

You misunderstand. What I meant was the people who complain about Samsung do not actually have a device from them. I didn't mean to say that hardly anybody uses a Samsung phone.

If this happens I'd recommend not trying to hard reset but pull it apart and disconnect/reconnect battery, then remove whatsapp

Can HTC do anything right for any OS? The only time it flourishes is when the XDA community is making custom ROMs for their devices, either back in the WinMo days or now with Android

I remember being happy with my Tilt II ROM update from HTC. Prior to that I had always used XDA ROMs. Some of those chefs (or is it "cooks"?) were really good.

And people were complaining about Nokia not releasing the update yet. Here's your result when you release them too early without enough/thorough testing.

My dear friend, better wait till nokia publishs the update, if it was good, then give ur amazing statement. :P

Sure, Nokia have never had problems with firmware updates...../s
Besides GDR 2 was released, at least this is Paul Thurrott stated, at the end of April; plenty of time to complete testing. Nokia just wants to release the new phone first.

Nokia have completed the testing. It is in the hands of the carriers. My carrier is testing now with release date in mid August.

I've had my 920 freeze many freaking times, sometimes it would freeze 2 our even 3 times a day, and I would have to soft reset it. I downloaded and installed 2 more languages to predict text while typing, and when they got installed I saw those cogwheels like when you are updating the phone. Once the two idioms were installed, the phone stopped freezing so much. Since then it froze once, 3 days ago. But I hope 8X's owners get the fix for that issue soon, that's not fair.

The first week I had my 822, it froze during a lightning storm (coincidence?). I sent it back and my new one hasn't froze once, apps have, but never the phone.

GDR2 update sucks! Offers nothing new (no data sense for 90% users) and had serious WiFi issues i.e. Keeps timing out. I can I roll back to GDR1 on HTC 8X unbranded? :-(

90%, where'd you get that number? Seem a bit premature, since GDR2 hasn't been rolled out to any major carriers.

Nothing new? I really enjoy all the things that were implemented on this update. FM Radio is one of my favorites and

Same here, working fine... 
 
@mrdnauk: you can find the radio if you launch xbox music. Just tap on the music player and you see "radio" down the list

I havent even seen the update i got one a coupel days ago but it didnt bring FM radio so still waiting i guess..
 
I cant complain i looked at a nokia only got my HTC 8 X about a week ago and being it cost me £130 sim free and an lumina was around £329 nokia can keep thier £200 extra exclusive apps 

At least it won't get dust under the FFC, brick while performing a factory reset or overheat though!!!!

Question? If buying unbranded and a device gets bricked essentially is it not covered under warranty if within said time frame?

Does HTC have some kind if service to fix or replace these phones? I know Nokia does, feel sorry for fellow WP users, very bad for WPs reputation... Well done HTC and Microsoft, guess this is why carriers make us wait while they do testing

I don't think in the history of computing that an update or upgrade hasn't bricked someone. Hopefully, the root cause will be found and a fix released soon. Wise people will never install an update immediately upon release, especially without a recovery plan ready in case something goes wrong. Wait at least two weeks and search the net for reported problems.

Fair points... I have never had any problems with Nokia updates besides waiting.... Though iam new to microsofts phone updates since 7.5, good call but I personally can't wait and by the time its available I jump on it

Yes.. I can't afford for my 920 to come down with a fever... It's my baby❕.. I know Android devices are somebody's baby to, but they have a face only a mother could love.

For some of us the phone went dead in 1 or 2 days after the GDR2 update ..
 also noticed many users getting their handsets stuck / freeze / bricked while playing music and for me while watching movie . 
somewhere the bug is connected to audio or video department , maybe after adding a radio feature or maybe with beats audio ....
 

Mine is working fine , updated it a couple of days ago & no problems. Unbranded 8X , Saudi Arabia.

Hasn't locked up yet, but Spotify music play back is f**ked after the update. Stuttering in playback followed by a very brief drop in playback level every 5-10 minutes... I guess I won't be plating music for a while then. Thanks HTC/Microsoft...

OS' still bricks these days? I'm liking my 920 but im losing confident by the day. Updates haven't been significant at all.

This is creepy AND crappy. I have a Lumia 920, not an 8X, but reading stories like this makes me nervous about updating my phone to GDR2 when it's released. EEK!

Whatever happen to waiting at least 6 months before updating so all the kinks can be work out, all you thirsty kids that want a update everyday of the week.

i am sick of this phone. crap support and crap features. if i could have switched carriers for a nokia i would have. i hope mine bricks.  easier than throwing it.

they dont care thats what happened.   I mean look at the support of the device since launch pathletic.  No apps developed by them worth noting.  heres a list converter, photo enhancer, connection setup, htc, and flash light.  They do not care.

welll first i am sick of the lack of support from htc no app development.  It does not support wifi calling, I mean really?  I have the portico update and the thing still random reboots.  When I forst got the device it took a hard reset to get the thing to recognize it was connected to a pc.  I get sim card errors with it device has to reboot.  I have not called htc out on this one yet .  Most likely going to replace sim tray.  I have done at last 4 hard resets for what ever reasons.   When I first got device it was never written when battery drops below certain percentage flsh turns off for camera, took support 3 different phone calls of 3 hours to give a definitive answer to this. 
I by no means am a nokia fanboy, this is my households 5 htc deviIce personal 4th.  I went with them because good track record before.  Bit now never again.  I can see why there slogan is "quietly brilliant"  because if they werent quiet there would be something to show. 

My favorite computer phrase has always been "F**K**G Computers. I would always scream it out whenever my computer froze up, ran like crap or died.

I try to remember that smartphones are just mini computers and sh*t happens sometimes.

Realizing that doesn't stop me though from using my second favorite phrase.......F**k**G Phones  LOL

Hi, I'm a publisher, always on the lookout for intelligent authors such as yourself. You're obviously well read and have an excellent grasp of the English language. Would you be interested in writing a novel for me? We're looking to make a Harry Potter-like series - perhaps you could call it "F**K**G WIZARD SKOOL" or some such?
I'd obviously leave the craftsmanlike details to you though - that was just a suggestion!
Wonderful to read the message you composed for us all.

Spam.
This is the second article I've read in the last 5 minutes from "Joe Blo" talking about 12% & Ballmer.
MS will be right back up next quarter. This quarter last year MS reported a half billion loss, this quarter it was a 4+ billion gain. Let the restructure have time to effect & then judge.

My 8x has been rebooting more often than I like recently. It even had the invalid sim issue last week. The only updates I have had are for apps like Facebook Beta and Whatsapp (which now has a background agent).

I was updating my HTC 8X to GDR2, and other than having some issues with downloading apps, things went fine.
Then I was playing music on Xbox Music, and my phone just turned black. I tried putting it into the charger, but no response. But, when I plugged the device into my computer, it started charging, and now it works again. I won't play music again....

Such a shame, even after these many months of delays, the super-slow Microsoft, super-slow vendors, super-slow carriers, and the updates still s*ck. Wonder, if there was only 1 update / year, would that still have these issues? (Btw. waiting the 8 months for each GDR, its actually not so far from that ridiculous 1 update / year rate anyway...)

Yes, the policy used to be Shut Up And Don't Ship.
Now I think it's Shut Up And Don't Ship, But If You Have To Ship, Don't Test.

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